My Nero RSS Feed - Latest blog entries

Nero 8 - Windows XP System Crash/Serious Error on .MP4 click

MyNeroUserWithNickname@nero.com () — 22 Dec 2007 17:52:15 GMT

I just installed Nero 8 Ultra Edition yesterday. I was a previous Nero 6 OEM version user. Apparently part of the Nero 8 Ultra Edition installation forces the association of previous .mp4 files on the hard drive that were previously associated with Quicktime to change their association to Nero.

However, ...if you click on one of these previous .mp4 files the system "crashes" then reboots and says "The system has recovered from a serious error". The system also provides a Error signature information window as well as an Error Reports Contents window which points to a .dmp file and a .xml file.

My previous Nero version was Nero 6 OEM that came with the Memorex external DVD drive. I did not have this problem with this previous Nero 6 OEM version.

If I go to Windows Explorer and select one of these previous .mp4 files and open it with Quicktime, it opens successfully and runs ...and the system does not crash.

1. So there seems to be a compatibility problem with Nero 8 and Windows XP and previous .mp4 files or ?

2. Is there any way to reset all the previous .mp4 files to be associated with Quicktime rather than Nero?

My system is Windows XP, SP2, all updates are current.

I will also copy and send this to the online Nero technical support to see if there is any help from that front.

If there is anyone out there who might have knowledge of this problem and can point be to another blog or more info it would be much appreciated. I did do a search of current blogs but nothing is there or perhaps I did not use the right search terms?

Installation issues (PhotoShow)

MyNeroUserWithNickname@nero.com () — 15 May 2007 14:44:17 GMT

I love Nero, I've used Nero 7 Ultra for a while and it's great!

But, I purchased PhotoShow 4 Deluxe, with a free upgrade to PhotoShow 5 Deluxe as a download from Nero, and I haven't been able to install either program.

Anyone else having installation issues?

Everytime I start the installation, it downloads the big file (about 39 Mb) and then a window pops up saying the Installation failed and that I should start again. I start again and the same things happens.

I have XP 2.

I've been on tech support for about a month, and they haven't been able to help. They suggested that I turn off my anti-virius software, but that didn't help.

Please help if you can, I'm getting desperate. I have some slide shows I have to make for a family re-union and time is running out!

Regards,

Vern

CD/DVD Burn Failures? Here's some things to check.

MyNeroUserWithNickname@nero.com () — 11 May 2007 00:35:10 GMT

Having burn failures and can't figure it out? Here's some things to check.

Firmware up to date on the drive? Check and see if it is.

In Nero open SmartStart and go to Tools (ToolKit in Nero 6) then InfoTool. Pick the drive in the drop down. In the drive tab there's a field for the current version.

Where do you see if there's a later version?

Check the manufacturer of the drives website - usually under support.
If the drive came with the pc then check the pc manufacturers site for an update.
You can also check the firmware page - forum.rpc1.org/dl_search.php

What's firmware you ask?

Firmware is the instructions for the drive - think of it as a sort of operating system.
One important thing firmware does is give the drive the media codes for it to have the right read and write strategies.
If the media code for the manufacturer of the disc you are using is not in the firmware then the drive will use a generic write pattern. Doesn't always mean a failure but can.

What brand of media are you using?

Not all media is created equal :) And not all is compatible with all drives even if you have the latest firmware.
Check the drive manufacturer's site for what brand of media is recommended.
Different media may just do the trick!

Even if the media worked before a new spindle may not. That's because the 'brand' name outsources to a manufacturer. Example Memorex DVD's can be made by Ricoh Japan, CMC, Ritek, Fuji, Prodisc, Moser Baer, MCC and several more.

Good ones that are usually listed for most drives are Verbatim and Taiyo Yuden - my personal fav's.

Verbatim's are made by MCC the majority of the time. Taiyo Yuden is the actual manufacturer and can usually be found instore under the name of Sony, Fuji, Maxell etc but look for made in Japan. Or they can usually be found on reputable online stores.

CDs now are more widely supported by cd/dvd drives. They've been around much longer than DVDs.

How about the burn speed?

Try burning at half the rated speed of the media. Like 16x at 8x. Just because the media says it can be burned at 16x doesn't mean that that's the optimal burn speed.

All your drives in DMA Mode and not the slow PIO mode?

You can check this is device manager. Right click on my computer>properties>hardware tab>device manager.
Click the + next to IDE ATA/ATAPI Controllers.

Right click on the each ide channel (one at a time to check) and go to properties>advanced settings.

Both current transfer and transfer mode should have DMA listed.
If one of the devices shows Transfer Mode - Not Applicable - that's ok - just means no drive is connected to this channel.

Now if one or more shows in PIO right click on that ide channel and pick uninstall. Reboot and let Windows do it's thing and reinstall the ide channel. Drives should now be in DMA mode.

Program you're using to burn up to date?

Most CD/DVD burning programs are pretty stable and do a good job - esp. Nero :) but there may be a bug with the program and your pc setup that an update will fix. So keep your programs current.

Well that's about it - just some basics. Feel free to add what I might have missed!

Failure in Transcoding - Nero VIsion

MyNeroUserWithNickname@nero.com () — 28 Apr 2007 18:29:19 GMT

Nero Vision - any ideas on how to make it work? I downloaded 7 ultra edition and was able to burn a few slide shows to DVD's using nero vision.

Then I purchased the 7 ultra edition enhanced at the store and entered my serial # on the website as directed by tech support. Now it will NOT burn a slide show to a DVD - the same message appears - 'Failure to Transcode'. Now that I have pruchased the program, nero tech support can not get it working.

The 10 days of free tech support is due to expire. I really need help with this. Any ideas are greatly welcomed. Thank you...........Ed